DELIVERING VALUE, FOR A LASTING
CUSTOMER RELATIONSHIPS
SOLUTION MAKER
MAXIMISE LIFETIME CUSTOMER VALUE
Sales teams like to sell what they know, and what they know the customer will buy. So up-selling and cross-selling targets can be hard to deliver.
Yet, customers are also looking for added value from suppliers. They’re looking for solutions to their problems, not specifically the product or service you’re selling. To maximise your conversion levels and develop long-term, profitable customer relationships, you need to demonstrate how you make a quantifiable difference to their performance.
Solution Maker facilitates direct customer interaction to identify their needs and build the most relevant and compelling solution. You’ll improve your customer’s perception of the value you add, increasing customer satisfaction and their propensity to buy your wider portfolio while reducing customer attrition.
PRODUCT FEATURES
SOLUTION MAKER
-
Customer Solution Mapping identifies and structures the customer’s core needs and maps other products around it to enhance the package
-
Solution matrix datasheets articulate the customer benefits, which are automatically be inserted into Proposal Builder
-
Data capture identifies which product solutions are is trending well together
-
Customer journey mapping identifies future business opportunities with that customer
-
Customer Interface gives customers direct access to your toolkit so they can suggest their own solutions
THE BENEFITS TO YOU
-
Improve customer value perception and client retention
-
Improves sales team confidence and ability to up-sell and cross-sell
-
Increase customer share of wallet and lifetime customer value
-
Improve salesforce knowledge and portfolio selling ability
-
Improve customer feedback and identify selling opportunities
Find out how we can help you improve your customer engagement, reduce your cost of sale and increase your win rate. Enquire now for a free demo and consultation.